What are the steps involved in preparing emergency response guidelines

The core of the compilation path that is essentially feasible is to understand the risk base, establish a solid operating framework, run through drills and verifications, and dynamically update and iterate. To put it bluntly, the worst-case response plan is to be broken down in advance into an operation manual that can be used by all relevant people.

When I first entered the industry, I struggled with whether to build the framework first or to explore the risks first. There are actually two voices in the industry on this point. One thinks that the overall framework must be set according to higher-level regulations and requirements from superiors before filling in the content, so that compliance loopholes are less likely to appear. The other thinks that one must first dive into the scene to understand all potential risks. , the guidelines produced will not be castles in the air. After five or six years of practical operation, there is actually no need to argue. For small scenes, such as community convenience stores and single-floor emergency guides in office buildings, it is more efficient to identify risks first. If you want to make public emergency guidelines at the city level and industrial park level, you still have to align with the regulatory framework before moving on.

Once the family background is clear, it’s time to fill in the content and build a framework. The most taboo here is copying a general template. I have seen a fire emergency guide for a certain business district before. The whole article is full of correct nonsense like "In case of fire, please evacuate in an orderly manner as soon as possible." Who organized the event? Where to evacuate? What should we do if the elderly and children cannot walk? No one knows that when doing this step, each requirement must be assigned to a specific person, specific action, and specific point. For example, if it is changed to "when the kitchen duty staff of the first-floor catering merchant hears the alarm, turn off the gas valve as soon as possible, take the three smoke masks placed at the door, and lead the diners to the west escape passage No. 1, and do not touch the escalator." Anyone who gets it will know what they should do, and it will be useful.

Don’t think that just writing the content in detail is enough. A guide that doesn’t lead front-line personnel through the entire process drill is basically useless paper. When we made emergency guidelines for hazardous chemical leaks for chemical industry parks, the first draft said "Close the main valve of the warehouse within 5 minutes after the leak occurs." As a result, for the first time, we asked security guards, warehouse managers, and safety officers to conduct a drill. Only then did we find that we had to wear full chemical protective clothing and walk to the general manager at the end of the warehouse. The valve position required 8 minutes. The process was adjusted on the spot, closing the nearest regional valve first and then the main valve. The time requirement was also changed to 10 minutes. I ran the drill three times and changed 7 things that I took for granted. Only then did I dare to put the printed manual in each station.

Finally, there is a link that many people miss, which is dynamic iteration. Don’t think that once the guide is compiled, it will be done once and for all. Just like the mobile phone system has to be updated from time to time to fix bugs, the shopping mall has changed its traffic line, and new lithium battery companies and communities have settled in the park. When a new location for centralized elderly care is added, the content of the guide must be updated as soon as possible. Every year, relevant personnel must be asked to review the emergencies of the year and new cases in the industry to fill in the missing content. Otherwise, if the guide from three years ago is used now, it may not be helpful.