Wind The emergency handling guide is a standardized handling operation manual that can be sorted out in advance for various sudden risk scenarios such as natural disasters, accident disasters, public health incidents and social security incidents. Its core function is to change the passive response of "looking for countermeasures after an accident" into the active handling of "having clear rules beforehand". Even ordinary people without professional training can follow the process and step on key nodes without making fatal mistakes.
I helped to revise the company's information security emergency guide two years ago. At the beginning, I piled up a lot of technical terms and wrote more than 20 pages in the manuscript. Later, when I simulated the drill, I found out that I really encountered an unexpected situation of server alarm and data leakage warning. Everyone was so scared that they couldn't even find a place for the document. How can they have time to chew on a long article? Later, it was adjusted repeatedly and compressed to 3 pages of A4 paper. The core disposal steps were bold in red, and the contact information of the docking person was directly marked after each step. Last year, a small-scale hacker attack warning was really encountered. The new colleague in the operation and maintenance post took the guide for half an hour to check the risks, which was more than three times more efficient than when there was no guide before.
The emergency guides I have contacted are roughly divided into three categories according to the usage scenarios, and the differences are quite obvious. I have compiled a comparison conveniently:
| Guide type | Applicable scenario | Core characteristics |
|---|---|---|
| Civil inclusive class | Daily sudden scenes in family and community (high-rise fire, earthquake, gas leakage, sudden syncope of the elderly, etc.) | The language is straightforward, the steps are no more than 5 steps, there is no professional threshold at all, and there is even a cartoon sketch. |
| Business operation class | Safety accidents in production workshops, internet system downtime, sudden disputes in offline stores, and guest injuries, etc. | Clear rights and responsibilities, each step of the operation corresponds to a specific post, and there are clear reporting paths and response timeliness requirements. |
| Public event class | Local governments respond to epidemics, floods, large-scale public opinion, mass incidents, etc. | The multi-department collaboration process is clear, and there are grading response standards, and the resource scheduling authority of different levels of events will be defined in advance. |
However, there is no unified standard for the granularity of emergency guidelines in the industry. One school of thought is that the finer the writing, the better. It is best to write down every step of operation and even the words of external communication. After all, when people are in a state of sudden stress, their brains turn slowly, and the more they don't have to use their brains to judge, the better they are. The other school thinks that the box can't be too dead. After all, there are always more emergencies than the preset scenes. This summer, a county in the south encountered a rainstorm that exceeded the historical extreme. The original flood control guide didn't mention that the whole floor of the street shop was flooded and the people were trapped in the billboard on the second floor. If you stick to the disposal process in the guide, it will easily delay the rescue opportunity.
In fact, the well-made emergency guide now is looking for a balance between the two, just like the emergency operation manual we learned when we took the driver's license test. The routine operation of flat tire and brake failure is clearly written, but in the end, we will definitely add a sentence "giving priority to ensuring the safety of personnel in extreme cases", leaving enough room for flexible adjustment for front-line disposal. To put it bluntly, the emergency guide has never been hung on the wall for assessment. It is a "pit-avoiding manual" piled up with real money. Behind many operation items are the pits you stepped on and the prices you paid when you had an accident before. Usually, if you have nothing to do, you can panic less and take fewer detours when you really encounter something. Maybe you can save lives.
