What is the emergency response guide?

To put it bluntly, it is a standardized handling operation manual that has been sorted out in advance for emergencies in specific scenarios. It is essentially an "emergency standard answer script" that can be followed directly. The core is to turn the chaotic and chaotic response of everyone in an emergency situation into a clear path that can accurately hit the key points, minimizing casualties and losses.

People who often stay in office buildings have most likely seen the fire emergency guide posted in the corridor. It is not just a slogan of "pay attention to safety". It clearly states that after the smoke alarm, the security guard on duty will go to the location immediately to check whether it is a false alarm or a real fire. After confirming the fire, the first call will be 119, and then the emergency contact on each floor will be notified. The network staff guides the evacuation, which channels are the priority evacuation exits, who is responsible for turning off the floor electric gates, closing the gas valves in public areas, and who is responsible for assisting pregnant women and disabled people to go downstairs. Even the gathering points and roll call rules after evacuation are clearly written. Even if ordinary people have not participated in the drill, they will not make big mistakes if they follow the rules.

Guidelines in different fields are actually very different. The cardiac arrest emergency guideline of community health service stations focuses on the operation points of obtaining an AED immediately, judging vital signs, and cardiopulmonary resuscitation. Even the frequency and depth of compressions are clearly marked.； The core of the data leakage emergency guide of Internet companies is to first cut off the source of the leak, then assess the scope of the impact, and simultaneously notify supervision and affected users of the steps. The time nodes and responsible persons of each step are very stuck.

There are actually different opinions in the industry about the degree of refinement of the guidelines. Many veteran practitioners who have been in safety management for more than ten years think that the more detailed the better, it is best to cover all possible situations. Newcomers, even if they have no experience at all, can minimize losses by following these guidelines.； However, there are also many front-line managers who feel that too rigid conditions can easily restrict their hands and feet. In extreme situations, such as encountering a pregnant woman who is about to give birth during a fire in a high-rise building and unable to go downstairs by taking the stairs, is it possible to stick to the "no elevator" condition and delay things? Now many newly revised guidelines are also balancing these two points. Most of them will add a flexible clause that "special circumstances can be handled by the top person in charge of the site on an ad hoc basis, and subsequent explanations will be reported later."

Reliable emergency guides are never compiled by sitting in an office and patting one's head. They are all based on lessons learned from previous accidents. After stampedes occurred in shopping malls in the past few years, the emergency guides for large passenger flows in most business districts in China have added the requirement of "activating pre-limited traffic when the passenger flow reaches 70% of the maximum carrying capacity", in order to nip the risk in the bud. If you usually come across emergency guide training provided by your work or community organization, don’t think it is just a formality. When an emergency happens, these few pages may be of great help.